Job Description
Our Mission:
To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.
Overview of the Role
- The float teller position is one that has primary contact with GPO's membership and plays a vital role in ensuring our members receive quality service. As a float teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions.
The Float Teller will have a home base Branch, but will be expected to cover at any of our other branches as needed. Mileage traveled between branches is reimbursed at the current IRS-approved rate.
Float Teller scheduling is Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm.
As a Float Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.
Requirements
Float Teller Responsibilities
- Engage with members to guarantee a positive experience and develop strong member relationships.
- Look for opportunities to refer products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
- Complete transactions accurately to ensure a balanced drawer daily.
- Greet members as they enter the building to create a welcoming and aware environment.
- Perform transactions in a professional manner to build member confidence and trust.
- Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention.
- Maintain the ATM and night depository as directed by the teller supervisor.
- Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
- Perform other duties as requested to ensure an efficient and smooth teller line.
Float Teller Expectations
- Bring positivity and enthusiasm to work every day.
- Adapt a work ethic that is aligned with GPO's mission and keeps our member service at the forefront.
- Hold yourself accountable for the promises you make and the actions you take.
- Complete training as assigned and continually search for opportunities to enhance one's ability and knowledge.
- Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor.
- Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information.
- Help create a positive image of your branch by playing an active role in your branch community.
Float Teller Qualifications
- Determined and motivated individual with a positive attitude.
- Ability to work in a team setting as well as take on projects as an individual.
- A high-school diploma or a GED.
- A minimum 6 months of cash-handling experience.
- Willingness to promote credit union products and services.
Float Teller Physical Demands
- Must be able to stand for extended periods of time with regularity.
- Must be able to lift bags of coin and cash drawers with regularity in excess of 10 pounds.
- Must be able to manually count cash with dexterity on a regular basis.
- Occasionally must be able to stoop, bend, twist, pickup items, etc.
- Must be able to visually assess the authenticity of presented items with regularity.
- Must be able to speak with clarity and listen effectively on a regular basis.
Decision Making
- To exercise sound judgement when making decisions as they relate to position duties and the credit union's policies and procedures.
Financial Responsibilities
- To be responsible for safeguarding the credit union's assets by ensuring that policies and procedures are followed.
Communication
- Must keep the teller supervisor and branch manager informed regarding key issues and respect the chain of command when issues arise.
- Must effectively communicate within the branch to ensure the flow of ideas and information.
Equipment Used
- Must be able to operate a 10-key calculator and possess keyboarding skills.
- Must be proficient in various data processing programs.
- Must be able to maintain and troubleshoot automated teller machines and coin machines.
Work Environment
- Branch environment
- Must promote a positive, friendly and courteous environment.
GPO's Benefits Package Includes:
- Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term
- Disability and HSA Contributions
- Competitive Salaries, Annual Raises and Incentives
- Low Cost Medical, Dental, & Vision Insurance
- Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays
- Actual compensation rate will be determined based on relevant experience.
Salary Description
$18.00-$22.50
Job Tags
Work from home, Monday to Friday, Night shift